Refund Policy

PLEASE NOTE: 'CUSTOMERS' in this agreement refers to the person(s), business(s), and/or company(s) to pay for a selected "MESSAGE REPLY" Subscription Plan. 'USERS' in this agreement refers to the clients of the 'CUSTOMERS' who won't be contacted with "MESSAGE REPLY" in any way. Instead, 'CUSTOMERS' will serve their distinctive 'USERS' using "MESSAGE REPLY" 's service(s).

A. Legal Framework and Compliance

Regulatory Compliance

The transaction system fully adheres to Bangladesh Bank's Payment Systems Department (PSD) guidelines. It's also fully compliant with the Information and Communication Technology Act 2006 (amended 2013). Alignment with Bangladesh Bank's Guidelines on Mobile Financial Services (MFS) comes with absolute conformity with the Digital Security Act 2018. "Message Reply" also complies with the Money Laundering Prevention Act 2012.

Data Protection and Privacy

All refund-related data will be stored as per local data protection laws. Personal information is protected under the Digital Security Act 2018. Secure handling of financial information follows Bangladesh Bank guidelines. Mandatory encryption prevails for all kinds of transaction information. Security audits are conducted at regular intervals by certified cybersecurity firms.

B. Renewal and Termination

Agreement Term and Renewals

Subscriptions to access the "Message Reply" service commence on the start date specified on the Order (≈ Subscription Start Date) and continue for a standard month (≈ 30 days). Customers can decide not to renew their subscription by not doing anything after the expiration date.

Termination

Either party can terminate this agreement with a written notice to the other party if the other party materially breaches the Terms and Conditions. For a breach not cured within thirty (30) working days after issuance of the notice, "Message Reply" will terminate a Customer's access to the Free Version.

C. Detailed Refund Eligibility Criteria

Independent (≈ Free) Plan

The applicable limit for messages, characters, and links starts from the first action following the Customer's account activation. No payment information is required as there are no charges on the independent plan.

Monthly Subscription Refund

Valid Reasons for Which "Message Reply" will Refund to the Customer upon Confronting –

  • Technical Issues – Payment Processing Errors, Authentication Failures, Platform Accessibility Issues
  • Billing Issues – Double Charging, Incorrect Plan Subscription, Unauthorized Transactions, Wrong Currency Conversion, Failed Cancellation Requests

D. Non-Refundable Scenarios

"Message Reply" won't process any refunding requests under specific circumstances, including –

  • Policy Violations
  • Account Sharing or Credential Distribution
  • Content Piracy or Unauthorized Distribution
  • Multiple Refund Attempts
  • Fraudulent or Scamming Activities
  • Violation of Corporate/Professional Integrity
  • Usage Violations
  • Automated Access Attempts
  • System Manipulation Attempts
  • Inappropriate Content Sharing
  • Harassment of Other Users

E. Refund Process and Documentation

The entire refunding process is primarily divided into three (3) segments. And it requires about 5 to 7 working days to complete (the whole process).

Initial Review (24 – 48 hours)

  • Usage Analysis
  • Payment Confirmation
  • Issue Validation
  • Policy compliance check

Secondary Review (48 – 96 hours)

  • Technical Investigation
  • Service Quality Assessment
  • User History Evaluation
  • Compliance Verification

Final Decision (5 – 7 days)

  • Payment Reversal Initiation
  • Bank/MFS Processing Time
  • Confirmation Notification
  • Safe Storage of Documents

F. Policy Updates and Confirmation

  • 30-day advance notice
  • Clear change documentation
  • User acknowledgement requirement
  • Grace period implementation
  • Transition support

Last Updated – November 2024

***This policy is subject to change with appropriate notice and is governed by the laws of Bangladesh. For the most current version, please visit the website or contact the platform's support team.***