When to Use Auto Reply vs Human Reply in BOKBOK
Smart businesses blend BOKBOK auto reply with human message reply. Learn when Automated mode handles conversations best—and when to switch to Human or Closed mode in the Activity log.
Related guide: Automated, Human, and Closed modes in BOKBOK
Use auto reply for repeatable questions
Pricing, hours, product specs, shipping times, and how-to steps are ideal for BOKBOK automated message reply.
Switch to Human reply when
Some conversations need empathy, judgment, or authority only a person can provide.
- Customer is upset or requesting a refund
- Custom quote or bulk order negotiation
- Medical, legal, or sensitive personal matters
- VIP client or high-value deal closing
Closed mode for pausing threads
Use Closed mode when a conversation is finished or should not receive automated replies temporarily.
Tip: BOKBOK Automated, Human, and Closed modes work per conversation—you control each thread individually.
Frequently asked questions
How do I switch from auto reply to human reply in BOKBOK?
Open the conversation in Activity log and change the mode to Human. You can reply manually while seeing full chat history.
Next steps
Master auto and human message reply with BOKBOK at messagereply.com.
Read the full Automated, Human, and Closed modes in BOKBOK page, browse the BOKBOK blog, or compare features, integrations, and industries.
Try BOKBOK free
Reply to customers faster on website, WhatsApp, Facebook, and Instagram.
Official platform resources
These are public help pages from each platform (account or Page basics only). They are not BOKBOK setup steps — after your account is ready, connect inside BOKBOK or message our team for guided help.
- Create a Facebook Page
Official Meta help for creating a Facebook Page for your business.
- Switch to an Instagram Professional Account
Official Instagram help for Business or Creator (Professional) accounts.
- WhatsApp Business overview
Official WhatsApp Business introduction — account basics on their site.
Explore related topics
Dive deeper into BOKBOK features, integrations, and industry guides connected to this article.
Features
Related articles
AI Performance & Quality
Learn how to enhance your AI agent response quality. Discover tips to refine prompts, optimize settings, and improve chatbot interactions.
GuideHow BOKBOK Helps Customers Get Better Answers
Discover how BOKBOK helps deliver accurate, instant, and helpful responses to improve customer satisfaction and support experience.
GuideAnswer Booking & Appointment Questions Faster with BOKBOK
Answer booking and appointment questions faster with BOKBOK—hours, location, and how-to-book basics for clinics, salons, and services.
Message ReplyAutomated Message Reply with BOKBOK: Answer Customers 24/7
Set up automated message reply on Facebook, Instagram, WhatsApp, and your website with BOKBOK (Message Reply). Answer customer questions instantly using your business info.