How to Use Comments in BOKBOK Posting
When someone writes under your Facebook or Instagram post — “Price?”, “Is this available?”, “Do you deliver?” — those notes show up in the Comments page. You can read and answer without jumping between apps.
Related guide: Start free on BOKBOK
What you need first
Connect a Facebook Page or Instagram under Channels. Comments here are for those places. Slack and LinkedIn notes are not managed on this same page.
Tip: If you see “connect a channel,” go to Channels, connect Facebook or Instagram, then come back.
How the screen is laid out
Left side: your recent posts. Right side: the notes people wrote under the post you picked.
On a phone, you may see posts first, then open comments for the one you chose.
Step by step: answer a comment
1. Tap the Page or Instagram circle at the top if you have more than one.
2. Tap a post on the left.
3. Read the notes on the right.
4. Type a short, kind answer.
5. Send. People see it as a normal reply from your Page or Instagram.
- Keep answers short — many people read on a phone.
- For long talks (sizes, addresses), invite them to message you privately.
- Answer price and “is it available?” as soon as you can.
How to write a new note under your own post
At the bottom you can add a fresh public note under the selected post (for example “Link in bio” or “Reply PRICE for details”). Type it and tap Post. It appears under the post as your Page or Instagram speaking.
Hide or remove junk
Hide: use this for spam or rude notes you do not want others to see easily, without deleting everything.
Delete / remove: use this when the note should not stay on your Page at all.
Only use remove when you are sure. Be kind with real customer questions — answer them instead.
Refresh when you expect new notes
After a busy hour, tap refresh on the posts list or comments list so new notes appear.
A daily five-minute pass
Open Comments. Check the newest posts. Answer waiting questions. Hide obvious spam. Close the page. Doing this every day beats one long stressed session on Sunday.
Frequently asked questions
Will people know I replied from BOKBOK?
No special label. They see a normal reply from your Page or Instagram.
Why is the post list empty?
Publish at least one post to that Page or Instagram, make sure it is connected, then refresh.
Can I reply to a reply under a comment?
Yes, when the screen lets you choose that note and answer under it. Keep the thread clear and polite.
Why don’t I see Slack comments here?
This page is for Facebook and Instagram post notes. Other places are checked in their own apps for now.
Next steps
Answer Facebook and Instagram post notes from BOKBOK at messagereply.com. Need setup help? WhatsApp +880 1806-106235.
Read the full Start free on BOKBOK page, browse the BOKBOK blog, or compare features, integrations, and industries.
Try BOKBOK free
Reply to customers faster on website, WhatsApp, Facebook, and Instagram.
Official platform resources
These are public help pages from each platform (account or Page basics only). They are not BOKBOK setup steps — after your account is ready, connect inside BOKBOK or message our team for guided help.
- Create a Facebook Page
Official Meta help for creating a Facebook Page for your business.
- Switch to an Instagram Professional Account
Official Instagram help for Business or Creator (Professional) accounts.
Explore related topics
Dive deeper into BOKBOK features, integrations, and industry guides connected to this article.
Features
Related articles
How to Schedule a Social Post with BOKBOK
Write a post when you have time, pick a later date and time in BOKBOK, and let it go live while you work.
How to See Posts You Already Published in BOKBOK
Open your BOKBOK posts list to check what already went live, filter by network, and open the live post when a link is available.
How to Write a Different Caption for Each Network in BOKBOK
Keep one BOKBOK post but write a shorter Instagram line, a fuller Facebook update, and a one-line Slack note.
How to Coordinate Posts with Chat Replies in BOKBOK
When a BOKBOK post goes live, make sure chat replies use the same hours, prices, and offer dates.