Ecommerce
Reply to shoppers faster so fewer people leave without the answer they need.
Benefits
Who this helps
Answer product, size, and stock questions
Share shipping and return basics quickly
Help customers on WhatsApp, Instagram, and your website
Reduce the same order questions every day
Simple flow
How it works
Add product and shipping details to BOKBOK
Connect your store’s chat channels
Let BOKBOK reply to common shopping questions
Take over for refunds or special order issues
Real life
Examples
FAQ
Frequently asked questions
Yes. It is especially useful when many people ask the same questions at once.
Start with products, sizes, shipping, returns, and payment basics.
No. It should follow the information you provide about offers and prices.
Yes. Connect Instagram and add clear product details.
No. Small shops with busy inboxes benefit a lot.
Related Features
Reply to customer chats faster — even when you are busy — with helpful answers from your own information.
OpenTurn post comments into helpful replies without checking every comment by hand.
OpenSend pictures in chat so customers understand your products and answers faster.
OpenRelated Integrations
Related Industries
From the Blog
Discover how to structure your files, keep related details together, prefer clean .txt data, and split content by topic so your BOKBOK chatbot can answer more accurately.
OpenDiscover how BOKBOK helps deliver accurate, instant, and helpful responses to improve customer satisfaction and support experience.
OpenLearn how BOKBOK helps business owners reduce work, reply faster, and focus on growing their business.
OpenLearn how BOKBOK works with WhatsApp, Facebook, and Instagram to help with customer messages and reduce your workload.
OpenBOKBOK
Ready to get started?
Start free and reply to customers faster on the channels you already use.