How BOKBOK Protects Your Data

What Kind of Data Does BOKBOK Use?

To answer questions and help your customers, BOKBOK uses the information you provide and the conversations your customers have with your chatbot. This typically includes:

• Content you upload (documents, FAQs, website text, product descriptions, policies).
• Messages customers send to your chatbot on your website, Facebook, or WhatsApp.
• Basic technical data needed to run the service (like timestamps and event logs).

BOKBOK uses this information so the AI can answer questions correctly and help your business run smoothly—nothing else.

BOKBOK Does Not Sell Your Data to Third Parties

That means:

• Your uploaded documents are not resold as a "data product".
• Your conversation history is not given to advertisers.
• Your customer lists are not shared or sold to other companies.

How BOKBOK Uses Data Inside Your Account

Inside your own BOKBOK account, your data is used to power and improve your chatbot and your experience. For example:

• The AI reads your documents and website text so it can answer customer questions accurately.
• Conversation history helps you see what customers ask most, so you can improve your content or products.
• In some cases, you can "revise" answers so the chatbot learns from better responses—but this still stays inside your own account.

In short: your data makes your chatbot smarter. It is not used to build tools for other businesses or to create unrelated products.

Who Can See Your Data?

By default, your BOKBOK data is private to your account. People who can see it are:

• You (and any team members you choose to add to your account).
• The BOKBOK system itself, which uses your data to generate answers for your chatbot when customers ask questions.
• In limited cases, authorized support staff only when needed to help you fix an issue—never to share or sell your information.

You stay in control of which data you upload, how long you keep it, and how your chatbot uses it.

What About My Customers' Messages?

When your customers talk to your chatbot, their messages are processed so that BOKBOK can:

• Generate a relevant reply from your knowledge base or connected data sources.
• Save the conversation (if enabled) so you can read it later and improve your flows.
• Help you see patterns in what customers ask most.

Good Practices You Should Follow with Any AI Tool

Even though BOKBOK is designed with privacy in mind, it's always smart to follow a few basic data protection habits:

• Avoid uploading extremely sensitive personal information (like full ID numbers, health data, or passwords) unless absolutely necessary.
• Keep your team's account access limited to people who really need it.
• Regularly review the data you have stored and remove anything you no longer need.
• Be clear in your own privacy policy about how you use chatbots to help customers.