Feature

Image Understanding

When customers send a photo, BOKBOK can understand it and reply in a more useful way.

Benefits

What it helps with

01

Handle chats where customers send product photos

02

Reply more clearly when a picture is part of the question

03

Reduce back-and-forth about “what do you mean?”

04

Support visual questions without long text explanations

Simple flow

How it works

1

A customer sends a picture in chat

2

BOKBOK looks at the image as part of the conversation

3

It replies using that context plus your business info

4

You can take over if the case needs a personal check

Real life

Examples

A customer sends a product photo and asks if it is still available
Someone shares a screenshot and asks what to do next
A shopper sends a picture and asks about a similar item

FAQ

Frequently asked questions

It helps BOKBOK understand pictures customers send so replies can be more useful.

BOKBOK

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